Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

What is the standard shipping time for furniture orders?

Standard shipping typically takes 5-10 business days. For larger furniture items, our specialized white-glove delivery team will contact you within 48 hours of purchase to schedule a convenient delivery window.

What is Welove's return policy for home decor?

We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also monitor your status by logging into your Welove account.

Do you offer fabric swatches for sofas and armchairs?

Yes! We want you to feel confident in your choice. You can order up to five fabric swatches for free through our 'Request a Swatch' page to see how colors look in your home's lighting.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.

Are your wood products sustainably sourced?

At Welove, we are committed to the planet. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.